Quick Ship Program
1. What is the Quick Ship program?
Our Quick Ship program offers fast delivery on a selection of our top branded products. These items are stocked and ready to ship, ensuring you receive them in a fraction of the time compared to standard lead times.
2. Which products are eligible for Quick Ship?
The program includes a curated range of best-selling products from leading brands. Eligible products are clearly marked with a “Quick Ship” badge on their product page.
3. How fast will I receive a Quick Ship item?
Quick Ship products are usually shipped within 1–2 business days of order confirmation. Transit time will vary depending on your shipping destination.
4. Can I combine Quick Ship items with regular items in the same order?
Yes, but please note:
Quick Ship items will ship immediately.
Non-Quick Ship items will follow their standard lead times.
This means you may receive multiple shipments for the same order.
5. Do Quick Ship products cost more?
No. Quick Ship items are offered at the same competitive price as standard items. You simply benefit from faster delivery.
6. What if a Quick Ship item is out of stock?
If demand temporarily exceeds supply:
The product page will indicate the next available ship date.
You will be notified by email if any delay occurs.
7. Are Quick Ship items eligible for free shipping?
Yes. Quick Ship products qualify for free shipping under the same conditions as our standard Shipping Fees Policy (e.g., decorative orders over $99 or functional orders over $1000, excluding oversized items).
8. Who can I contact for shipping questions?
If you need help with shipping fees or policies, you can reach us:
Live Chat: Click the chat window at the bottom-right corner of this page.
Email: info@lumenco.ca
Phone: Toll-free at 1-888-372-9989