Our returns, refunds, and exchange policies are designed to be transparent and fair, with clear guidelines for eligibility, timelines, and responsibilities. Whether you need to return a product, request an exchange, or resolve an issue with a defective item, this section provides everything you need to know about how we handle refunds, replacements, and customer support.

At Lumenco, we make it easy for you to follow your order from our warehouse to your doorstep. Most orders include a tracking number once shipped, though availability may vary depending on the carrier or manufacturer. This section explains how tracking works, why updates may be delayed, and how to contact us if you need help.

Our Quick Ship program offers fast delivery on a selection of our top branded products. These items are stocked and ready to ship, ensuring you receive them in a fraction of the time compared to standard lead times.

At Lumenco, we aim to make shipping as straightforward and affordable as possible. Our policy includes free shipping on qualifying orders, with certain exceptions based on product type, order value, or delivery location. Below you’ll find answers to the most common questions about our shipping fees, eligibility, and special conditions.