In-Stock Items
Products listed as “In Stock” on our website are typically shipped within 24–48 hours of order confirmation.
Occasionally, certain products may be temporarily out of stock or placed on backorder. If this occurs, our team will contact you within 24–48 hours to provide an update and advise on any additional shipping delays.
If the delay is not acceptable, you may cancel your order at any time for a full refund. Our priority is to ensure you receive your order as quickly and smoothly as possible.
Backordered & Limited-Quantity Products
Items on backorder will be clearly identified on the product page whenever possible.
Products available in limited quantities may sell out quickly. Once stock is depleted, these items may no longer be available.
We continuously update our website to reflect accurate product availability and remove items that are no longer in stock.
Checking Availability
If you have questions about the availability of any product, we encourage you to reach out to us directly. Our team is happy to assist before, during, or after placing your order.
Need Assistance?
We’re here to help. You can contact us through the following channels:
Live Chat: Click the chat icon in the bottom-right corner of the page.
Email: info@lumenco.ca
Phone: Call us toll-free at 1-888-372-9989