Placing an order with Lumenco is simple and convenient. You can browse products by category or search directly, add items to your cart, and complete your purchase in just a few easy steps. The guide below answers the most common questions to help you through the ordering process.

At Lumenco, we apply sales tax in accordance with all federal and provincial regulations across Canada. The tax rate on your order is determined by your shipping destination and may vary depending on the province or territory. Below you’ll find a clear breakdown of applicable tax rates and guidance for tax-exempt customers.

We offer a variety of secure and convenient payment options to make your checkout experience fast and flexible. From traditional credit cards to PayPal, Sezzle’s interest-free installments, and digital wallets like Apple Pay and Google Pay, you can choose the method that best fits your needs.

We do our best to keep products in stock and ready to ship. However, some items may occasionally be unavailable and placed on backorder. This process ensures your order is reserved with the manufacturer and delivered as soon as possible.

Product availability is updated in real-time to reflect current stock levels. While many items are kept in stock and ready to ship, some products may require additional lead time depending on manufacturer supply or special order status. Availability details are shown on each product page so you know what to expect before placing your order.